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Zendesk + VectorLumira

Create, update and route tickets. Use Zendesk in agents, workflows and chat, connected in one click.

Connect ZendeskConnector docs

Actions

Tools agents and workflows can call

  • Create ticketzendesk.create_ticket
  • Reply to ticketzendesk.reply_to_ticket
  • Assign ticketzendesk.assign_ticket
  • Add tagzendesk.add_tag
  • Search ticketszendesk.search_tickets
  • Merge ticketszendesk.merge_tickets

Triggers

Events that start a workflow

  • New ticketzendesk.new_ticket
  • Ticket updatedzendesk.ticket_updated
  • New customer replyzendesk.new_customer_reply
  • SLA breachzendesk.sla_breach

Ask about Zendesk in plain English.

In VectorLumira Chat, @Zendesk brings every Zendesk tool into the conversation. Changes are shown for approval before they happen.

@Zendesk assign ticket from this week and summarize what needs my attention.

zendesk.assign_ticket

Templates using Zendesk

Workflow

Support Ticket Router

Classifies tickets, drafts grounded answers and routes to the right team.

More in Support

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