Freshdesk + VectorLumira
Work with tickets, contacts and agents. Use Freshdesk in agents, workflows and chat, connected in one click.
Actions
Tools agents and workflows can call
- Create ticket
freshdesk.create_ticket - Reply to ticket
freshdesk.reply_to_ticket - Assign ticket
freshdesk.assign_ticket - Add tag
freshdesk.add_tag - Search tickets
freshdesk.search_tickets - Merge tickets
freshdesk.merge_tickets
Triggers
Events that start a workflow
- New ticket
freshdesk.new_ticket - Ticket updated
freshdesk.ticket_updated - New customer reply
freshdesk.new_customer_reply - SLA breach
freshdesk.sla_breach
Ask about Freshdesk in plain English.
In VectorLumira Chat, @Freshdesk brings every Freshdesk tool into the conversation. Changes are shown for approval before they happen.
@Freshdesk assign ticket from this week and summarize what needs my attention.
freshdesk.assign_ticket
Start building today.
From $5 per user per month. Bring your own models. Connect everything in one click.