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Intercom + VectorLumira

Reply to conversations and manage contacts. Use Intercom in agents, workflows and chat, connected in one click.

Actions

Tools agents and workflows can call

  • Create ticketintercom.create_ticket
  • Reply to ticketintercom.reply_to_ticket
  • Assign ticketintercom.assign_ticket
  • Add tagintercom.add_tag
  • Search ticketsintercom.search_tickets
  • Merge ticketsintercom.merge_tickets

Triggers

Events that start a workflow

  • New ticketintercom.new_ticket
  • Ticket updatedintercom.ticket_updated
  • New customer replyintercom.new_customer_reply
  • SLA breachintercom.sla_breach

Ask about Intercom in plain English.

In VectorLumira Chat, @Intercom brings every Intercom tool into the conversation. Changes are shown for approval before they happen.

@Intercom assign ticket from this week and summarize what needs my attention.

intercom.assign_ticket

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